Return and Refund Policy : ( PinkBox24Shop.com )
1. Eligibility: To be eligible for a return and refund, the product must be in its original condition, unused, and in the same packaging as received. Certain products, such as perishable goods, gift cards, and personalized items, may not be eligible for return or refund.
2. Return Process: If you wish to return a product, please contact our customer support within [number of days] days of receiving the item. Our customer support team will guide you through the return process and provide you with a return authorization number, if applicable.
3. Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Process: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method.
5. Refund Exceptions: In some cases, a partial refund may be issued if the returned product is not in its original condition or if any accessories or components are missing. We reserve the right to refuse a refund if the return does not meet the eligibility criteria.
6. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or provide a refund, depending on the situation.
7. Non-Returnable Items: Certain items, such as intimate apparel, health and personal care products, and clearance items, may not be eligible for return or refund due to hygiene or safety reasons. Please check the product description or contact our customer support for more information.
8. Exchange Policy: We currently do not offer direct product exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired item.
9. Cancellation Policy: If you wish to cancel an order, please contact our customer support as soon as possible. If the order has not been shipped, we will cancel the order and provide a full refund. If the order has already been shipped, the return process will apply.
10. Customer Satisfaction: Our goal is to ensure customer satisfaction. If you have any concerns or questions regarding our return and refund policy, please contact our customer support. We will be happy to assist you and address any issues.
Please note that the above return and refund policy is provided as a general guideline. It is recommended to review the specific return and refund policy provided on PinkBox24Shop.com for more detailed and up-to-date information.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
( please contact us as soon as possible ! )
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the provided address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.